Terms and Conditions

Wenzel Motels Terms & Conditions

We welcome you to the Wenzel Motels booking website and hope you enjoy your experience, but you must read and agree to these terms and conditions as they will apply to your use of our website and any bookings you make with us using our online booking application. Wenzel Motels will accept your reservation subject to the following terms and conditions.

Wenzel Motels reserves the right to change, modify, add, or remove sections of this website and these terms and conditions at any time without notice or liability. If you are a regular user of our online booking application, we recommend that you check this website and these terms and conditions on a regular basis, as it is not the responsibility of Wenzel Motels to inform you of any changes and any future reservations you make will be made subject to the terms and conditions which apply at the time a booking is made.


Photographic Identification

When you check-in, you may be asked to provide photographic identification.

If you are unable to provide such identification, your reservation may be cancelled, and you may be liable to pay us an amount equal to the full reservation amount plus any other costs incurred by us in connection with your reservation.


Guarantee Policy

Guarantee with a valid credit card is required at time of making a reservation via Wenzel Motels website as well as on check-in to the motel.


Deposit Policy

No deposit is required when booking a flexible rate online during free cancellation period (ie. any booking that does not require payment at time of booking). Rates that contain restrictions must be paid at the time of making the reservation on a Wenzel Motels website. Please refer to individual rate terms prior to confirming your reservation.



A valid credit card MUST be presented on check-in to the motel.

Payments may be made by credit card (as indicated for online bookings or as indicated as being accepted at the relevant motel) or by cash or EFTPOS at the relevant motel.

If you are settling your account over NZD 500.00 by credit card in our motels, please note that for Visa Card, Mastercard, 3% credit card transaction fee will apply. You may choose to change the method of payment to prepaid via bank transfer, as these methods of payment do not attract this fee.

You agree to pay interim accounts when presented even though you may not have departed from our motel.

You agree that any charges for services to you, not billed at the time of your departure, may be added to your account for settlement as arranged or may be charged to the same credit card used to pay the account at the time or to the credit card used to guarantee payment of your account.

Upon arrival at your selected property guests must provide valid Federal or State government issued photographic identification for security purposes. In addition, the Guest must also provide a credit card in the name of the photographic ID to secure the accommodation. A Credit Card pre-authorisation of up to $300 is required to cover incidental items including (but not limited to): mini bar, telephone calls, breakages/damages, excessive cleaning charges above the normal level of cleaning due to the room being left in an unacceptable state, etc.

The pre-authorised amount is set aside by the credit card company for a period of up to 10 working days (release times may vary, please check with the issuing financial institution). The pre-authorisation will affect your available funds balance or spending limit. For more information on this practice, we suggest the cardholder contact their issuer. Once a pre-authorisation has been made, we cannot release, remove, or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank and cannot be negotiated. Wenzel Motels reserve the right to pre-authorise all credit cards within 2 days of arrival. Please note this process validates the presented credit card and protects both the cardholder and merchant from increasing fraud incidents. 


Rates and Charges

You agree that you will pay to us the room rate for each day of your stay and any additional charges up until the time you advise us that you have departed from our hotel.

All prices are quoted in New Zealand dollars (unless otherwise specified) per room per night and are inclusive of GST.

Prices are subject to availability and can change without notification due to fluctuations in charges and currency.

Blackout/special event periods may apply.

The "from" rates displayed on the website are indicative rates only, are subject to availability & terms and conditions apply. Please select dates and check availability to get the most up to date pricing.

Each rate or package available via a Wenzel Motels website is subject to individual terms and conditions.


Cancellation & Refund Policy

           Cancellations For Individual BookingsA Booking for max two Rooms Only

        - Special Events (AIMS Games, ONE LOVE, Jazz festivals, Steam punk etc.) 28 days’ notice of cancellation required, or total amount charged

        - School Holidays and Statutory Holiday bookings (long weekends) 14 days’ notice of cancellation required, or total amount charged

         - all other times 48 hours’ notice of cancellation required, or total amount charged

            Cancellations For Group Or Multiple BookingsA Booking Of 3 and More Rooms Under One Name (Or Different Names) By One Individual/Company


            Cancellations or amendments with less than 28 days notice to the check-in day will result in the total amount of the booked accommodation being charged to the guests credit card.

            Wenzel Motels strongly recommend that travel insurance is purchased to cover costs arising from unforeseen circumstances and changes in travel plans.

Cancellations after this times or no-show are subject to a cancellation fee which will be charged to the credit card used to guarantee payment of your account. The cancellation fee is equal to total amount of booking. A no-show is when you do not check-in on the night of your booking reservation.

Please note latest check-In without prenotification is 8pm on the day of your arrival date.

The guest will be charged a prepayment of the total price of the reservation in the 2 days before arrival. (non-cancellation)

Cancellation and amendments should take place in writing. You cannot derive any rights from a verbal cancellation.

Refunds will only be made the to the credit card charged for the original transaction and may take up to 3 working days to show on your account. For more detailed information please see your Card issuer.



Wenzel Motels retains the right to cancel or relocate any bookings without notice.


Reception Hours:

            Weekdays and Saturday: 8am to 8pm*
            Sunday and Public Holiday  9am to 8pm* 
            *For arrivals/check-in after 8pm, please make contact with us so special arrangements can be made for your key.



Standard check-in time is between 2.00 pm and 8.00 pm

At Wenzel Motels we do our best to ensure that our guests have a flexible stay.  Guests may attempt to check in earlier than the guaranteed check in time of 2PM, but Wenzel Motels is not able to guarantee this will be possible. Guests are welcome to leave their bags at Reception for storage and can be notified when their room is ready for check in.

 Upon arrival at your selected property guests must provide valid Federal or State government issued photographic identification for security purposes. In addition, the Guest must also provide a credit card (only accepted MasterCard or Visa) in the name of the photographic ID to secure the accommodation.

 If you do not have a credit card to provide for your reservation, full advance payment (within 48 hours before arrival date) of accommodation or package will be required, plus a bond of NZD 300.00 per stay per room.  The bond will be refunded after all charges are confirmed on departure.

No pets are allowed on the property, except for service dogs and pre-arranged requests.

Visitors: All visitors are required to report to reception as we need to know who is on the premises at all times in the case of an emergency and for security purposes. In order to ensure the quiet enjoyment of all of our guests we ask that visitors and those hosting visitors keep noise to a minimum. Visitors are to leave the rooms by 8.00 p.m. and the property by latest 10 pm. Parking and Pool is for motel guests only.

Wenzel Motels is a 100 percent non-smoking property. If evidence of smoking is detected in any guest room or public area of the property, the guest will be charged an extra cleaning charge of NZD 300.00.  Smoking is permitted in the designated area, please ask our Front Office staff.

Damage: We understand that accidents can happen, and we would appreciate you letting us know immediately when a spillage or breakage occurs. This enables us to attend to this immediately to minimise long term damage and potential claim for costs. Any other damages or breakages that are caused through carelessness or disrespect of our property will be charged accordingly.



Guests are required to check out at 10AM on the day of departure, unless prior arrangements for a late check out are made with a Wenzel Motel front office team member. Extra charges may apply for extension of departure time. You agree that we may apply a charge if your required check-in time requires us to keep the room empty on the previous day.

You must advise us of any change in the number of persons using the room and agree to pay any additional charges for additional persons not included in the number stated at the time of registration.

You must return the key and/or security card for the room at the time of your departure and agree to pay a charge for replacement of keys you lose or fail to return same.



Persons under the age of 18 must be accompanied by a responsible adult.

Children under the age of 2 years using existing bedding can stay at no additional charge in the room with guardians / parents.


Facilities and Services

Whilst care is taken to ensure that the description of our facilities and services is accurate, these are continually being changed, upgraded, and on occasion taken out of service.  If any feature or facility is essential to you in choosing a particular property, it is your responsibility to confirm with the property prior to making your reservation that the feature or facility will be available during your stay.

To the extent permitted by law, Wenzel Motels is not liable for omissions, errors or changes to the facilities and services at a property, whether temporary or permanent.

Accommodation facilities listed may not apply to all room types.


Group or Third-Party Booking Policy:

Wenzel Motels has established limits on the number of rooms that are able to be booked over the Internet on a single date at any one hotel which accepts reservations via this website. This limit is 2 rooms per motel per booking date. Bookings of 3 or more rooms made by Travel Agents, Wholesale Travel Agents, all other third parties or direct bookings will automatically have a group payment and cancellation policy apply.

A Minimum of 1 night accommodation or 50% of the total booking will be charged at the time of booking (deposit) full payment will be due 28 days before arrival.


Third Party Products and Services

Wenzel Motels sometimes includes third party products or services in special packages, or hosts third party services at the hotel, and Wenzel Motels is not liable under any circumstances for any failure by third party providers to provide products or services, nor for any error, alteration or change of any kind made by those third-party providers following acceptance of a booking by them.

All third-party coupons, vouchers, receipts, and tickets are issued subject to the terms and conditions specified by those third parties.

Wenzel Motels does not warrant the accuracy of any information, statements or representations made by third parties and is not liable for any act or omission, default or negligence of any third-party provider.


Errors and Omissions

Any reservation made on the Wenzel Motels online booking website is made at your own risk. As you are entering information directly into the Motel reservations system, all information entered by you will be assumed to be correct and final. Any errors or omissions will be the responsibility of the person entering any information into our online system. Wenzel Motels will not be held responsible, nor will Wenzel Motels accept any financial liability for any errors or omissions in the information provided.

Releases and Indemnity

Any monies or other valuables, goods or vehicles that belong to you, brought in or on to the room, grounds or car park remain your responsibility and we are not responsible for their safekeeping.

To the extent permitted by law, you agree to release and hold harmless Wenzel Motels and its current and former officers, employees and agents against and from all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your reservation, your stay  or your attendance an event at the relevant Wenzel Motels for any reason whatsoever.

You agree to indemnify Wenzel Motels and its current and former officers, employees and agents for all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury and death) incurred or suffered by Wenzel Motels or its current or former officers, employees or agents arising out of, caused by, attributable to or resulting from your reservation, your stay, or your attendance at an event at the relevant Wenzel Motels except to the except caused or contributed to by Wenzel Motels or its current or former officer's, employee's or agent's negligence.

You agree that regardless of your length of stay there is no tenancy or other proprietary rights created under any laws.

We grant you a licence to stay in our hotel and we reserve the right to terminate the licence at any time.


Photography and Video

Any activity (including photography and videography) of a commercial or promotional nature is not permitted anywhere within the motel without the prior written approval of Wenzel Motels management and, in the case of photography / videography, without an authorised location acknowledgement. Motel management has the right to cancel accommodation and require the immediate cessation of any activity taking place in breach of this condition. Unauthorised imagery or video must not be published on any media and must be immediately removed from the public domain upon request from motel management


Use of Information

You agree we may use your email address to send you information.