Wenzel Motels Terms & Conditions
1. Reservations
By making a reservation with Wenzel Motels, you agree to these Terms & Conditions.
We reserve the right to amend these terms at any time. The terms applicable to your booking are those in effect on the date your reservation is made.
2. Rates & Payments
- All rates are quoted in New Zealand Dollars (NZD) and include GST.
- Rates are subject to availability and may change without notice.
- A valid credit card is required to secure all reservations.
- Visa and Mastercard payments over NZ$500 incur a 3% processing fee.
- Payment may be made by Visa, Mastercard, EFTPOS, cash or bank transfer (where approved).
- Any unpaid charges discovered after departure may be charged to the credit card used for the booking.
Security Bond / Pre-Authorisation
Upon check-in, a credit card pre-authorisation of up to NZ$300 may be required to cover incidental expenses, damages, excessive cleaning, or unpaid charges.
Guests without a credit card may be required to:
- Pay the accommodation in full before arrival; and
- Provide a NZ$300 refundable bond per room.
3. Identification
All guests must provide valid government-issued photo identification at check-in.
The name on the identification must match the name on the credit card used to secure the booking.
Failure to provide acceptable identification may result in refusal of accommodation and cancellation of the reservation.
4. Cancellation Policy
Individual Bookings (1–2 Rooms)
| Booking Type | Notice Required |
|---|---|
| Special Events (AIMS Games, One Love, Jazz Festivals, etc.) | 28 Days |
| All Other Periods | 48 Hours |
Cancellations received after the applicable notice period may result in the full booking amount being charged.
Group Bookings (3 Rooms)
- Group bookings require a minimum deposit of one night's accommodation or 50% of the booking value.
- Full payment is due 28 days before arrival.
- Cancellations or amendments made within 28 days of arrival may result in the full booking value being charged.
No Show
Failure to arrive on the scheduled arrival date without notice will be treated as a no-show and the full booking amount may be charged.
All cancellations and amendments must be submitted in writing.
5. Check-In & Check-Out
Check-In
- Check-in: 2:00pm – 8:00pm
- Guests arriving after 8:00pm must contact reception in advance to arrange late arrival procedures.
Check-Out
- Check-out: 10:00am
- Late departures may incur additional charges unless arranged in advance.
Early check-in and late check-out requests are subject to availability.
6. Property Rules
Smoking
Wenzel Motels is a 100% smoke-free property.
Smoking inside rooms or public areas will incur a minimum NZ$300 cleaning fee.
Visitors
- Visitors must report to reception.
- Visitors must leave guest rooms by 8:00pm and the property by 10:00pm.
- Parking and pool facilities are for registered guests only.
Pets
We welcome pets. Maximum 2 pets per room. $39 per pet per night
Noise
Guests must respect the comfort and quiet enjoyment of other guests at all times.
7. Damage & Cleaning
Guests are responsible for any damage, breakage, loss, excessive cleaning, or additional costs resulting from their actions or those of their visitors.
Any such charges may be deducted from bonds or charged to the credit card used for the reservation.
8. Children
Guests under 18 years of age must be accompanied by a responsible adult.
Children under 2 years stay free when using existing bedding.
9. Parking & Personal Property
Vehicles are parked at the owner's risk.
Guests are responsible for their personal belongings. Wenzel Motels accepts no responsibility for loss, theft, or damage to personal property except where required by law.
10. Facilities & Services
While we make every effort to ensure advertised facilities and services are available, some facilities may occasionally be unavailable due to maintenance, upgrades, or circumstances beyond our control.
11. Group & Third-Party Bookings
Bookings of three or more rooms are subject to group booking terms, including deposit, payment, and cancellation requirements.
Wenzel Motels is not responsible for products or services supplied by third-party providers included in any package or promotion.
12. Photography & Commercial Activities
Commercial photography, filming, or promotional activities are prohibited without prior written approval from Wenzel Motels.
13. Liability
To the maximum extent permitted by New Zealand law, Wenzel Motels' liability is limited to loss or damage directly caused by our negligence.
Nothing in these Terms & Conditions excludes or limits any rights that cannot be excluded under New Zealand law.
14. Marketing Communications
By providing your email address, you agree that Wenzel Motels may send you promotional and booking-related communications. You may unsubscribe from marketing communications at any time.
Contact Us
Wenzel Motels
📞 647 868 7755
📧 avalon@wenzelmotels.co.nz
🌐 www.wenzelmotels.co.nz